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Looking for product downloads? Click on your product image to display the available downloads. MAC USB Modem Driver Patch is available. There are two ways to unlock from this situation: If you have registered your Google Account then after multiple incorrect attempts you can press "Forgot Pattern?". Crafted with distinctive, user-friendly style, Axon 7 has the flagship functionality that premium smartphone buyers demand. • Superb HiFi audio for streaming.


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Wait 5 seconds and then insert the handset into the cradle. Poor usb - how many handset bars do you have? The client has handset but modem is not working, how driver I manually install the device drivers? If there is excessive dust, fluff or metal filings in the zte port it can short the headset terminals in the jack socket. From the Locked Screen, tap the Emergency call button see examples below. This website is not affiliated driver ZTE. Usb data devices are "Network Zte to the Telstra Network.
Looking for product downloads? Click on your product image to display the available downloads. MAC USB Modem Driver Patch is available. There are two ways to unlock from this situation: If you have registered your Google Account then after multiple incorrect attempts you can press "Forgot Pattern?". Crafted with distinctive, user-friendly style, Axon 7 has the flagship functionality that premium smartphone buyers demand. • Superb HiFi audio for streaming.

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This page contains the list of download links for ZTE Modems. To download the proper driver you should find the your device name and click the download link.
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View and Download Zte A user manual online. A Cell Phone pdf manual download.
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There are two ways to unlock from this situation: If you have registered your Google Account then after multiple incorrect attempts you can press "Forgot Pattern?".
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There are two ways to unlock from this situation: If you have registered your Google Account then after multiple incorrect attempts you can press "Forgot Pattern?".
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Looking for product downloads? Click on your product image to display the available downloads. MAC USB Modem Driver Patch is available.



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Update Sprint Galaxy Note 3 to Android 4. All rights are reserved. Generally all pre-paid and data products are locked to Telstra. How do I change the security settings on my Wi-Fi Router? Right click on the My Audios folder and choose Paste. If this does not work confirm your settings are correct or contact your network administrator.



Uninstallation trends last 30 days. Lifespan of installation until removal. Versions Version Distribution 5. V 5, Media Downloader version 1. The driver is required in order for Windows to discover and connect to the device in order to perform data transfers and more.

The most common release is 5. The setup package generally installs about 15 files and is usually about 8. Download "Should I Remove It? Which Windows OS versions does it run on? Which OS releases does it run on?

Windows 7 Home Premium Data devices branded Telstra have been tested to operate on the Telstra network. Technical support for using a ZTE product with an alternate carrier may not be available. In most cases ZTE client software installs successfully.

However in some circumstances the software does not install correctly. Please refer to the following procedure to further troubleshoot your install and manually update the device drivers. Using Device Manager to manually update the drivers for Windows Vista.

If you are using a PC then disable stand by, hybernating or sleep modes so the PC is always awake. With the computer always on the Wi-Fi router will be always on. Please refer to the cradle user guide for specific instruction on how to insert and secure your handset in to the cradle.

Physical damage to the antenna port is not be covered under warranty. To automatically pair your handset with the compatible Bluetooth car kit please do the following: Before inserting your handset into the cradle switch on the ignition to initialise the car kit.

Wait 5 seconds and then insert the handset into the cradle. Note the car kit is a microprocessor based device and needs a few seconds to boot up. Connect the power supply to an accessories circuit that is switched off when you turn the ignition off.

Check that the lights on your car kit cradle go out when you switch off the car ignition circuit. If your cradle lights stay on all the time then the installation is not correct. It is possible to increase the car kit volume level and then store this as the new default.

Follow the steps below:. Ensure your handset is paired and working 2. While on a call set your desired volume level using the car kit volume controls. Press and hold the cradle Call Key for four seconds 2 beeps together to store your setting.

The handset will disconnect 4. Press and hold the cradle Call Key for four seconds 2 beeps together to reconnect your handset. Your preferred volume level is now stored in the car kit. Note while holding down the call key the car kit follows a sequence of beeps.

Four beeps in succession is 1, 12, , Most often car kit noise is a result of incorrect installation and can be eliminated by following our installation guidelines. For added protection against noise, your car kit installer can fit an in-line filter or noise suppressor.

ZTE recommend professional installation for all car kits. Faults caused by incorrect installation are not covered by warranty. This can be related to a low network signal strength at either end of the connection. The dropping of calls can happen for various reasons, including: An Emergency Call in your area can force your call to be dropped as they take priority.

Network maintenance or upgrades can cause drop outs — Contact your service provider to find out if planned work is occurring in your area. Poor coverage - how many signal bars do you have? In areas of poor reception of 1 or 2 bars the handset only has limited network coverage and it is possible that calls will get dropped.

This is usually caused by contamination in the headset socket. If there is excessive dust, fluff or metal filings in the headset port it can short the headset terminals in the jack socket. The handset considers that a headset is connected and so routes all the audio through the headset port.

Examine the headset port, blow sharply into the port to dislodge fluff, or use a small item like a toothpick to dislogde and clean any debris inside the port. Then insert and remove a headset jack a few times to clear the port.

If this does not resolve then it could be corrosion in the port which indicates liquid damage and is not covered by warranty. Please open the back cover and remove the battery. The U SIM is the small plastic chip with gold contacts and must be inserted with the gold contacts facing down.

If possible please check the U SIM in another handset. If your U SIM card works fine in another handset then try it again in your own handset to confirm it was fitted correctly. It is used for factory purposes only.

If you accidently or repeatedly see FTM on the screen it usually means you are holding the Volume keys while pressing Power On. To get out of FTM mode remove the battery or hold the power key for devices with non removable battery and power up normally checking you are not accidently pressing the Volume keys.

As long as the volume keys are working normally, your device should not go into FTM mode by itself. If the volume keys are stuck down it could be contamination such as spilling sticky drinks on your handset. Clean carefuly without using water or solvents, a damp cloth is suitable in most cases.

Press the key and clean until it moves freely and does not stick. If the devices still shows FTM then it is faulty and should be returned for repair. Confirm that you have service by checking the handset signal strength indicator.

If you have no service, please contact your service provider. Is your account active and enabled? If this is a brand new account please wait for a few hours for the account to be activated. Contact your service provider to check the status.

Check your SIM card is working by inserting into an alternate handset. Make a test call to confirm. You need to have bars of coverage to make or receive video calls. Confirm that the video calling feature is active on your account.

Contact your service provider for more information. This secures the connection making invisible to other bluetooth enabled devices. The passcode can be pre-set by the Bluetooth device manufacturer. Consult the user manual of the device you are pairing with to determine the passcode.

Usually or This is a live document that lists tested compatibility with third party products. ZTE cannot guarantee that a Bluetooth enabled handset will work with every type of Bluetooth device. To help you report any Bluetooth issues, we have created a set questions that you can copy, paste, answer and then email ZTE Support.

Answering these questions along with any other details you think might be required will assist us possibly resolving your issue. Press the OK Key. There are two ways to unlock from this situation: If you have registered your Google Account then after multiple incorrect attempts you can press "Forgot Pattern?

Follow the promts and enter your Google account details to unlock your device. From the Locked Screen, tap the Emergency call button see examples below. How do I extend the ring time? How do I call the last number dialled?

How do I access My Call History? My call records are missing. How can I disable data services on Android devices? Note that technical support is not available for third party applications.

How do I reset my device? How do I restore default settings? From the Menu, navigate to Settings Navigate to the right to the Handset tab Scroll down to find Restore Default Settings Enter the handset unlock code of and follow the prompts Please refer to your user manual for step-by-step instructions.

How do I maximise battery life? High battery consumption is usually a result of low or marginal signal coverage but there are some steps the user can take to maximise your battery life: How do I put a new ringtone on my handset?

From your handset browser you are able to acquire ringtones and other content. This feature is provided by your carrier. If you have difficulty with this method please contact your service provider.

Using Join Me you can copy an existing audio file from your computer to your handset. A Bluetooth device can be used to transfer an audio file to your handset. Audio files received via MMS can be saved and set as a ringtone.

If your device supports a memory card and you have it inserted you can use USB Mass Storage mode to transfer a music file from your computer to your device. Plug in your device and browse to the external memory card displayed on your computer.

See your user guide for more details. Where can I get accessories or spare parts? Genuine ZTE accessories can be purchased from the Accessories page Various parts and accessories are also available through your service provider, shop or dealer.

How do I change the default ringtone, set the volume, switch on vibrate, etc? Please follow the instructions below: What does this mean? How do I save an attachment from a multimedia message MMS? To save an image received in an mms.

What do the two arrows at the top of the LCD screen indicate? The two arrows indicate the status of the data connection: If the arrows are dashed, ie not solid: This means that the handset is connected to the network and is ready for data services such as internet browsing.

No data is transferred when the arrows are broken. If the arrows are solid: This indicates a data session is active and the device is downloading or uploading data. Will my handset work on another network?

How do I set up my phone to receive email? How do I set up an Exchange Account in Android? To set up your phone to receive email From the Menu, navigate to Messages Navigate to the right once to the Email tab Scroll down and select Settings Select Mailbox Settings Select ADD Enter the information into the fields Refer to the cheat sheet for a listing for some common email providers eg.

Touch Next to continue: Which handsets support GPS? Can I get Windows 7 drivers for my device? No action is required. There is no need to uninstall your modem. Leave the modem inserted in the PC then run the Windows 7 driver tool.

Please contact BigPond for more information. For more information visit the downloads page and select your product. For further assistance contact our customer support. What is Windows RT? Does my device support RT?

Contacts and Messaging How do I enter contacts into my phone? How do I copy contacts from my SIM card to the handset? How do I copy my contacts from my handset to my SIM card? How do I add a photo to a contact? From the Contacts menu, View the Contact you wish to attach an image Edit the selected contact Select the option to add photo Browse your files to find the image you want to attach to the selected contact Set the selected image to the contact you are editing Save the contact Press the End Call Key to return to the main menu Note: Why are some messages sent as multiple SMS?

All other symbols use 1 standard SMS character. What is the maximum number of contacts per text message SMS? The maximum number of contacts for a single SMS is What does Join Me do? Join Me can be used to: How do I troubleshoot Join Me?

You are the administrator user You are running a supported operating system The problem you outline could be a software conflict with an existing application on your computer. Some things you can try: How do I backup data from my handset?

Is Join Me compatible with Windows 7? Also follow the suggestions below: Uninstall all previous modem drivers and other phone or modem software. You must be the Administrator User to install the device. Try the modem in another USB port.

Try the modem in another computer. Ensure that your computer exceeds the minimum requirements outlined in the user guide. Security applications may prevent automatic installation. Ensure that all anti-virus, anti-malware, anti-spyware and registry monitoring tools are disabled before attempting to install.

Be familiar with the USB configuration of your computer as there may be a mixture of high-speed and standard USB ports ie. Download the Connection Manager for your device and manually install the software. If you are unable to use the modem after a Windows Automatic Update.

Uninstall the client then re-install. Consult a PC Technician if required. A light of any colour on the device indicates that the device has not failed. See your user guide for a full explanation of the LED colour indications.

How do I stop my computer from locking up when using my USB modem? How do I use my MF91 with on line gaming? Please see the following: Configuration guide for XBox. Using my USB data connection I can receive mail but cannot send.

In this instance as you can receive mail your modem is working. How do I remove previously installed device drivers? You can also download third party uninstall programs such as Revo Uninstaller. How do I use my data modem without launching the Connection Manager?

This is suitable for all ZTE data devices. This is for advanced users and Technical Support is not provided for this procedure. Where can I find information relating to Linux installation? Can I buy an external Antenna for my data device?

The following items are available for data devices: How do I change the security settings on my Wi-Fi Router? Will my data device work on another network? The client has loaded but modem is not working, how can I manually install the device drivers?

Car Kit Troubleshooting How do I secure the handset in the cradle? Please refer to the cradle user guide for specific instruction on how to insert and secure your handset in to the cradle User manuals can be found on the car kits page.

How do I get my car kit to automatically pair when I return to my vehicle? How do I store a default volume level on my Bluetooth Car Kit? Follow the steps below: Your preferred volume level is now stored in the car kit Note a Factory Reset 4 beeps together will clear this setting.

How do I restore my Bluetooth Car Kit to default settings? How do I remove previously paired Bluetooth devices? If you have problems pairing it is useful to clear all previously paired devices from your handset:



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You can also search our whole driver archive to find the exact driver that fits your needs. Browse the list below of the most popular ZTE devices to find yours. Or go for automatic driver updates and get the correct Windows driver with just one click.

The best way to fix your PC to run at peak performance is to update your drivers. Below is a list of our most popular ZTE support software and device drivers. First select the Model Name or Number of your device.

Next click the Download button. You may see different versions. Choose the best match for your PC. Discuss driver problems and ask for help from our community on our Free Driver Help Forum.

Contact your carrier for more details. Refer to the cheat sheet for a listing for some common email providers eg. Bigpond, Gmail, Hotmail, Live. In the first field, enter the full email address, such as myname mycompany.

Touch Next to continue:. Enter the rest of the details provided as per the following screenshot: Use Secure Connection SSL is the usual implementation, but this can be changed by your email administrator. Select Next to continue.

The handset will connect to the mail server. If this does not work confirm your settings are correct or contact your network administrator. Configure your preferences in the next screens for various mail box options.

This will also be prompted and confirmed during the mailbox setup. To determine if your handset supports GPS, visit the products page for your device and check if this feature is listed. Regular use of GPS positioning will increase battery consumption.

In good conditions it can provide an accurate location position within a few minutes. The GPS receiver requires signals from at least three satellites and can take several minutes to acquire. Reception is reduced in city areas, with the best reception obtained when you have a clear view of the whole sky.

If you are indoors, in a vehicle or are in overcast weather conditions the signal strength will be reduced and the time to acquire a fix will increase. Do not block shield the handset with your hand which could block the antenna.

It is not recommended to utilise the stand alone GPS for mission critical applications. Results are dependent on the above conditions. On smart phones leaving Wi-Fi enabled will improve accuracy, shorten the time to fix, and provide better A-GPS performance, especially when indoors.

All drivers are embedded in the Connection Manager software. Download the appropriate client for your device by selecting from the downloads page. Also, see Using Device Manager to manually update the drivers - to manually install Windows 7 drivers if required.

This is mainly used in Windows 8 tablets. If you are considering a Wi-Fi device only then this will always work on RT. There are many methods available to enter a contact. The easiest method is described below.

From the Idle Screen. On some devices you may need to select Options before choosing an operation. Please refer to your user manual for additional instruction. From the Contacts menu, Keypad models: This feature is not supported on F-series handsets.

It is only possible to add an avatar, pictures are not supported. From the Contacts menu,. Standard SMS messages have a maximum length of characters. If this is exceeded the message will be sent as multiple SMS Messages.

This symbol is not part of the standard SMS character set. Each time one of these symbols is used the entire SMS is converted in to Unicode characters. The maximum number of Unicode characters per SMS is Join Me for your device can also be downloaded from the Downloads page for your product.

A limited version of Join Me is available for mac. The problem you outline could be a software conflict with an existing application on your computer. If you need additional help please consult an IT specialist as you may need to repair or reinstall Windows.

Use Join Me to copy handset data to your computer. You can do this for Phonebook and Message data as well as pictures, videos and music files. You can either use drag and drop or copy and paste from the "phone" to local your computer.

The Media tab on Join Me is used to copy files on your handset to and from your computer. If you have downloaded music files from your service provider to your handset they cannot be copied to a copmuter. Join Me User Guide.

Join Me version B32 onwards supports Windows 7. To manually install the Windows 7 drivers if required. Read the T Series: You need to remove the previous device installation. Follow the procedure detailed in the link.

If you are experiencing slowness with your Internet connection or are simply interested in testing your speed click below If your device can connect to the network and download data then it is functioning correctly.

If you believe you are having issues with your connection speed please contact your service provider. Achievable download speeds are influenced by many factors including distance from the cell, signal strength and modem location.

Using the supplied USB extension cable or an external antenna may further improve network reception. Computer lock-ups may be caused by a software conflict with existing applications running on your computer.

Some users on our discussion forum have identified that certain anti-virus freeware appears to be causing this issue. Users have resolved the lock ups by replacing their anti-virus freeware with Microsoft Security Essentials also free.

USB modems are high power devices. It is possible the locking up could be caused by the computer shutting down the USB bus. In some cases a BIOS update might resolve this issue or you could try running the modem on alternate ports.

Gaming Configuration guide for PS3. Domain Users is not a valid user or group. This could be a problem with the package, or a problem connecting to a domain controller on the network. Check your network connection and click Retry, or Cancel to end the install.

Do the following before installing - Can also be done after a failed installation Windows 7. However in some circumstances Windows updates, multiple installs, files corrupted, uninstall failed it can be useful to run the ZTE Uninstall tool to remove all old drivers from your system.

Linux support is not provided by ZTE however some users have developed installation procedures. Please visit the ZTE Forum for further information. To view information in the discussion forum you will need to sign up and become a registered user.

External antennas for data devices are available to purchase through your local Telstra shop or dealer. The following items are available for data devices:. While they may not hold any in stock, the dealer is able to order these items from the CLOC.

The antenna connector type is TS9. Do not attempt to force alternate connectors onto your device. Physical damage to the antenna port is not covered under warranty. External Antennas for data products can be ordered through your local dealer or purchased directly from antennashop.

To establish a Wi-Fi connection between your computer and the Wi-Fi Router please ensure your computer supports the default security settings. Some earlier Wireless adapters are unable to meet the current standard security settings.

The security settings on your wireless router can be changed by following the described procedure. Changing Wi-Fi Security Settings. All data devices are "Network Locked" to the Telstra Network.

Please contact Telstra to unlock your device. Data devices branded Telstra have been tested to operate on the Telstra network. Technical support for using a ZTE product with an alternate carrier may not be available. In most cases ZTE client software installs successfully.

However in some circumstances the software does not install correctly. Please refer to the following procedure to further troubleshoot your install and manually update the device drivers. Using Device Manager to manually update the drivers for Windows Vista.

If you are using a PC then disable stand by, hybernating or sleep modes so the PC is always awake. With the computer always on the Wi-Fi router will be always on. Please refer to the cradle user guide for specific instruction on how to insert and secure your handset in to the cradle.

Physical damage to the antenna port is not be covered under warranty. To automatically pair your handset with the compatible Bluetooth car kit please do the following: Before inserting your handset into the cradle switch on the ignition to initialise the car kit.

Wait 5 seconds and then insert the handset into the cradle. Note the car kit is a microprocessor based device and needs a few seconds to boot up. Connect the power supply to an accessories circuit that is switched off when you turn the ignition off.

Check that the lights on your car kit cradle go out when you switch off the car ignition circuit. If your cradle lights stay on all the time then the installation is not correct. It is possible to increase the car kit volume level and then store this as the new default.

Follow the steps below:. Ensure your handset is paired and working 2. While on a call set your desired volume level using the car kit volume controls. Press and hold the cradle Call Key for four seconds 2 beeps together to store your setting.

The handset will disconnect 4. Press and hold the cradle Call Key for four seconds 2 beeps together to reconnect your handset. Your preferred volume level is now stored in the car kit. Note while holding down the call key the car kit follows a sequence of beeps.

Four beeps in succession is 1, 12, , Most often car kit noise is a result of incorrect installation and can be eliminated by following our installation guidelines. For added protection against noise, your car kit installer can fit an in-line filter or noise suppressor.

ZTE recommend professional installation for all car kits. Faults caused by incorrect installation are not covered by warranty. This can be related to a low network signal strength at either end of the connection. The dropping of calls can happen for various reasons, including: An Emergency Call in your area can force your call to be dropped as they take priority.

Network maintenance or upgrades can cause drop outs — Contact your service provider to find out if planned work is occurring in your area. Poor coverage - how many signal bars do you have? In areas of poor reception of 1 or 2 bars the handset only has limited network coverage and it is possible that calls will get dropped.

This is usually caused by contamination in the headset socket. If there is excessive dust, fluff or metal filings in the headset port it can short the headset terminals in the jack socket. The handset considers that a headset is connected and so routes all the audio through the headset port.

Examine the headset port, blow sharply into the port to dislodge fluff, or use a small item like a toothpick to dislogde and clean any debris inside the port. Then insert and remove a headset jack a few times to clear the port.

If this does not resolve then it could be corrosion in the port which indicates liquid damage and is not covered by warranty. Please open the back cover and remove the battery. The U SIM is the small plastic chip with gold contacts and must be inserted with the gold contacts facing down.

If possible please check the U SIM in another handset. If your U SIM card works fine in another handset then try it again in your own handset to confirm it was fitted correctly. It is used for factory purposes only.

If you accidently or repeatedly see FTM on the screen it usually means you are holding the Volume keys while pressing Power On. To get out of FTM mode remove the battery or hold the power key for devices with non removable battery and power up normally checking you are not accidently pressing the Volume keys.

As long as the volume keys are working normally, your device should not go into FTM mode by itself. If the volume keys are stuck down it could be contamination such as spilling sticky drinks on your handset.

Clean carefuly without using water or solvents, a damp cloth is suitable in most cases. Press the key and clean until it moves freely and does not stick. If the devices still shows FTM then it is faulty and should be returned for repair.

Confirm that you have service by checking the handset signal strength indicator. If you have no service, please contact your service provider. Is your account active and enabled? If this is a brand new account please wait for a few hours for the account to be activated.

Contact your service provider to check the status. Check your SIM card is working by inserting into an alternate handset. Make a test call to confirm. You need to have bars of coverage to make or receive video calls.

Confirm that the video calling feature is active on your account. Contact your service provider for more information. This secures the connection making invisible to other bluetooth enabled devices. The passcode can be pre-set by the Bluetooth device manufacturer.

Consult the user manual of the device you are pairing with to determine the passcode. Usually or This is a live document that lists tested compatibility with third party products. ZTE cannot guarantee that a Bluetooth enabled handset will work with every type of Bluetooth device.

To help you report any Bluetooth issues, we have created a set questions that you can copy, paste, answer and then email ZTE Support. Answering these questions along with any other details you think might be required will assist us possibly resolving your issue.

Press the OK Key. There are two ways to unlock from this situation: If you have registered your Google Account then after multiple incorrect attempts you can press "Forgot Pattern? Follow the promts and enter your Google account details to unlock your device.

From the Locked Screen, tap the Emergency call button see examples below. How do I extend the ring time? How do I call the last number dialled? How do I access My Call History? My call records are missing.

How can I disable data services on Android devices? Note that technical support is not available for third party applications. How do I reset my device? How do I restore default settings? From the Menu, navigate to Settings Navigate to the right to the Handset tab Scroll down to find Restore Default Settings Enter the handset unlock code of and follow the prompts Please refer to your user manual for step-by-step instructions.

How do I maximise battery life? High battery consumption is usually a result of low or marginal signal coverage but there are some steps the user can take to maximise your battery life: How do I put a new ringtone on my handset?

From your handset browser you are able to acquire ringtones and other content. This feature is provided by your carrier. If you have difficulty with this method please contact your service provider.

Using Join Me you can copy an existing audio file from your computer to your handset. A Bluetooth device can be used to transfer an audio file to your handset. Audio files received via MMS can be saved and set as a ringtone.

If your device supports a memory card and you have it inserted you can use USB Mass Storage mode to transfer a music file from your computer to your device.





However in some circumstances Windows updates, multiple installs, files corrupted, uninstall failed it can be useful to run the ZTE Uninstall tool to remove all old drivers from your system. Linux support is not provided by ZTE however some users have developed installation procedures.

Please visit the ZTE Forum for further information. To view information in the discussion forum you will need to sign up and become a registered user. External antennas for data devices are available to purchase through your local Telstra shop or dealer.

The following items are available for data devices:. While they may not hold any in stock, the dealer is able to order these items from the CLOC. The antenna connector type is TS9. Do not attempt to force alternate connectors onto your device.

Physical damage to the antenna port is not covered under warranty. External Antennas for data products can be ordered through your local dealer or purchased directly from antennashop. To establish a Wi-Fi connection between your computer and the Wi-Fi Router please ensure your computer supports the default security settings.

Some earlier Wireless adapters are unable to meet the current standard security settings. The security settings on your wireless router can be changed by following the described procedure. Changing Wi-Fi Security Settings.

All data devices are "Network Locked" to the Telstra Network. Please contact Telstra to unlock your device. Data devices branded Telstra have been tested to operate on the Telstra network. Technical support for using a ZTE product with an alternate carrier may not be available.

In most cases ZTE client software installs successfully. However in some circumstances the software does not install correctly. Please refer to the following procedure to further troubleshoot your install and manually update the device drivers.

Using Device Manager to manually update the drivers for Windows Vista. If you are using a PC then disable stand by, hybernating or sleep modes so the PC is always awake. With the computer always on the Wi-Fi router will be always on.

Please refer to the cradle user guide for specific instruction on how to insert and secure your handset in to the cradle. Physical damage to the antenna port is not be covered under warranty. To automatically pair your handset with the compatible Bluetooth car kit please do the following: Before inserting your handset into the cradle switch on the ignition to initialise the car kit.

Wait 5 seconds and then insert the handset into the cradle. Note the car kit is a microprocessor based device and needs a few seconds to boot up. Connect the power supply to an accessories circuit that is switched off when you turn the ignition off.

Check that the lights on your car kit cradle go out when you switch off the car ignition circuit. If your cradle lights stay on all the time then the installation is not correct. It is possible to increase the car kit volume level and then store this as the new default.

Follow the steps below:. Ensure your handset is paired and working 2. While on a call set your desired volume level using the car kit volume controls. Press and hold the cradle Call Key for four seconds 2 beeps together to store your setting.

The handset will disconnect 4. Press and hold the cradle Call Key for four seconds 2 beeps together to reconnect your handset. Your preferred volume level is now stored in the car kit.

Note while holding down the call key the car kit follows a sequence of beeps. Four beeps in succession is 1, 12, , Most often car kit noise is a result of incorrect installation and can be eliminated by following our installation guidelines.

For added protection against noise, your car kit installer can fit an in-line filter or noise suppressor. ZTE recommend professional installation for all car kits. Faults caused by incorrect installation are not covered by warranty.

This can be related to a low network signal strength at either end of the connection. The dropping of calls can happen for various reasons, including: An Emergency Call in your area can force your call to be dropped as they take priority.

Network maintenance or upgrades can cause drop outs — Contact your service provider to find out if planned work is occurring in your area. Poor coverage - how many signal bars do you have? In areas of poor reception of 1 or 2 bars the handset only has limited network coverage and it is possible that calls will get dropped.

This is usually caused by contamination in the headset socket. If there is excessive dust, fluff or metal filings in the headset port it can short the headset terminals in the jack socket. The handset considers that a headset is connected and so routes all the audio through the headset port.

Examine the headset port, blow sharply into the port to dislodge fluff, or use a small item like a toothpick to dislogde and clean any debris inside the port. Then insert and remove a headset jack a few times to clear the port.

If this does not resolve then it could be corrosion in the port which indicates liquid damage and is not covered by warranty. Please open the back cover and remove the battery. The U SIM is the small plastic chip with gold contacts and must be inserted with the gold contacts facing down.

If possible please check the U SIM in another handset. If your U SIM card works fine in another handset then try it again in your own handset to confirm it was fitted correctly. It is used for factory purposes only. If you accidently or repeatedly see FTM on the screen it usually means you are holding the Volume keys while pressing Power On.

To get out of FTM mode remove the battery or hold the power key for devices with non removable battery and power up normally checking you are not accidently pressing the Volume keys. As long as the volume keys are working normally, your device should not go into FTM mode by itself.

If the volume keys are stuck down it could be contamination such as spilling sticky drinks on your handset. Clean carefuly without using water or solvents, a damp cloth is suitable in most cases. Press the key and clean until it moves freely and does not stick.

If the devices still shows FTM then it is faulty and should be returned for repair. Confirm that you have service by checking the handset signal strength indicator. If you have no service, please contact your service provider.

Is your account active and enabled? If this is a brand new account please wait for a few hours for the account to be activated. Contact your service provider to check the status. Check your SIM card is working by inserting into an alternate handset.

Make a test call to confirm. You need to have bars of coverage to make or receive video calls. Confirm that the video calling feature is active on your account. Contact your service provider for more information. This secures the connection making invisible to other bluetooth enabled devices.

The passcode can be pre-set by the Bluetooth device manufacturer. Consult the user manual of the device you are pairing with to determine the passcode. Usually or This is a live document that lists tested compatibility with third party products.

ZTE cannot guarantee that a Bluetooth enabled handset will work with every type of Bluetooth device. To help you report any Bluetooth issues, we have created a set questions that you can copy, paste, answer and then email ZTE Support.

Answering these questions along with any other details you think might be required will assist us possibly resolving your issue. Press the OK Key. There are two ways to unlock from this situation: If you have registered your Google Account then after multiple incorrect attempts you can press "Forgot Pattern?

Follow the promts and enter your Google account details to unlock your device. From the Locked Screen, tap the Emergency call button see examples below. How do I extend the ring time? How do I call the last number dialled?

How do I access My Call History? My call records are missing. How can I disable data services on Android devices? Note that technical support is not available for third party applications. How do I reset my device? How do I restore default settings?

From the Menu, navigate to Settings Navigate to the right to the Handset tab Scroll down to find Restore Default Settings Enter the handset unlock code of and follow the prompts Please refer to your user manual for step-by-step instructions.

How do I maximise battery life? High battery consumption is usually a result of low or marginal signal coverage but there are some steps the user can take to maximise your battery life: How do I put a new ringtone on my handset?

From your handset browser you are able to acquire ringtones and other content. This feature is provided by your carrier. If you have difficulty with this method please contact your service provider. Using Join Me you can copy an existing audio file from your computer to your handset.

A Bluetooth device can be used to transfer an audio file to your handset. Audio files received via MMS can be saved and set as a ringtone. If your device supports a memory card and you have it inserted you can use USB Mass Storage mode to transfer a music file from your computer to your device.

Plug in your device and browse to the external memory card displayed on your computer. See your user guide for more details. Where can I get accessories or spare parts? Genuine ZTE accessories can be purchased from the Accessories page Various parts and accessories are also available through your service provider, shop or dealer.

How do I change the default ringtone, set the volume, switch on vibrate, etc? Please follow the instructions below: What does this mean? How do I save an attachment from a multimedia message MMS?

To save an image received in an mms. What do the two arrows at the top of the LCD screen indicate? The two arrows indicate the status of the data connection: If the arrows are dashed, ie not solid: This means that the handset is connected to the network and is ready for data services such as internet browsing.

No data is transferred when the arrows are broken. If the arrows are solid: This indicates a data session is active and the device is downloading or uploading data. Will my handset work on another network?

How do I set up my phone to receive email? How do I set up an Exchange Account in Android? To set up your phone to receive email From the Menu, navigate to Messages Navigate to the right once to the Email tab Scroll down and select Settings Select Mailbox Settings Select ADD Enter the information into the fields Refer to the cheat sheet for a listing for some common email providers eg.

Touch Next to continue: Which handsets support GPS? Can I get Windows 7 drivers for my device? No action is required. There is no need to uninstall your modem. Leave the modem inserted in the PC then run the Windows 7 driver tool.

Please contact BigPond for more information. For more information visit the downloads page and select your product. For further assistance contact our customer support. What is Windows RT? Does my device support RT?

Contacts and Messaging How do I enter contacts into my phone? How do I copy contacts from my SIM card to the handset? How do I copy my contacts from my handset to my SIM card? How do I add a photo to a contact? From the Contacts menu, View the Contact you wish to attach an image Edit the selected contact Select the option to add photo Browse your files to find the image you want to attach to the selected contact Set the selected image to the contact you are editing Save the contact Press the End Call Key to return to the main menu Note: Why are some messages sent as multiple SMS?

All other symbols use 1 standard SMS character. What is the maximum number of contacts per text message SMS? The maximum number of contacts for a single SMS is What does Join Me do? Join Me can be used to: How do I troubleshoot Join Me?

You are the administrator user You are running a supported operating system The problem you outline could be a software conflict with an existing application on your computer. Some things you can try: How do I backup data from my handset?

Is Join Me compatible with Windows 7? Also follow the suggestions below: Uninstall all previous modem drivers and other phone or modem software. You must be the Administrator User to install the device.

Try the modem in another USB port. Try the modem in another computer. Ensure that your computer exceeds the minimum requirements outlined in the user guide. Security applications may prevent automatic installation. Ensure that all anti-virus, anti-malware, anti-spyware and registry monitoring tools are disabled before attempting to install.

Be familiar with the USB configuration of your computer as there may be a mixture of high-speed and standard USB ports ie. Download the Connection Manager for your device and manually install the software. If you are unable to use the modem after a Windows Automatic Update.

Uninstall the client then re-install. Consult a PC Technician if required. A light of any colour on the device indicates that the device has not failed. See your user guide for a full explanation of the LED colour indications.

How do I stop my computer from locking up when using my USB modem? How do I use my MF91 with on line gaming? Please see the following: Configuration guide for XBox. Using my USB data connection I can receive mail but cannot send.

In this instance as you can receive mail your modem is working. How do I remove previously installed device drivers? You can also download third party uninstall programs such as Revo Uninstaller.

How do I use my data modem without launching the Connection Manager? Below is a list of our most popular ZTE support software and device drivers. First select the Model Name or Number of your device. Next click the Download button.

You may see different versions. Choose the best match for your PC. Discuss driver problems and ask for help from our community on our Free Driver Help Forum. Or you can request a driver and we will find it for you.

We employ a team from around the world. They add hundreds of new drivers to our site every day. After you have found the right ZTE device driver, follow these simple instructions to install it.



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Help others learn more about this software, share your comments. In the first field, enter the full email address, such as myname mycompany. Please open the back cover and remove the battery. On smart phones leaving Wi-Fi enabled will improve accuracy, shorten the time to fix, and provide better A-GPS performance, especially when indoors. Please click here to download. Use Secure Connection SSL is the usual implementation, but this can be changed by your email administrator. How do I set up my phone to receive email?



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